FREQUENTLY ASKED QUESTIONS

What can I expect from The Mandrake's Halloween Celebration - 'The Veil of Shadows'?

Prepare for a dark and secretive night filled with intrigue. Guests can expect performance arts, live DJ sets and mysterious surprises hidden in every corner. The venue will be transformed into a realm where shadows whisper secrets and the extraordinary comes alive.

What is the date, time and last entry for the event?

Date: Saturday, 26th October 2024
Time: Main event: 20:30 to 03:00 | Dinner: 19:00 to 22:00
Last Entry: Main event: 22:30 | Dinner: 20:00

Do I need a ticket to attend?
Yes, tickets are required for entry. You can purchase tickets HERE.

Can I refund my tickets?

General Admission tickets are refundable until 18 October 2024, 23:59 (GMT), minus the non-refundable ticket service fee. All tickets purchased after this date are final sale.
For Admission & Dinner and Admission & VIP Table packages: Tickets are non-refundable and non-exchangeable, and are considered final sale.

What is the dress code for the event?

The dress code is Nocturnal Masquerade.

For inspiration, explore our Pinterest Board: VIEW HERE.

Where is the experience located?
The Mandrake

20-21 Newman Street

London, W1T 1PG

Directions Link

Are there any age restrictions for the event?
The Mandrake's Halloween Celebration is an 18+ event. All attendees must present a valid government-issued ID upon entry; no exceptions will be made.

Does the event take place in an indoor or outdoor venue?
The event will be held in both indoor and outdoor spaces of the hotel.

What tickets and packages are available for the evening?

We offer a range of options, including entry tickets, dinner packages, VIP tables and room packages.

To explore all options, VIEW HERE.

Can I pre-order VIP tables?
Yes, you can purchase VIP tables via ticketing. Tables are subject to availability, with a minimum spend and service charge included.

What is the minimum spend for VIP tables, and how does it work?

The minimum spend for VIP tables ranges from £1,500 to £3,000, depending on the table size and location. This amount, which includes a 15% service charge, is credited towards your drinks and services during the event. For example, if you book a table with a £1,500 minimum spend, you can use that amount for your orders throughout the night.

Please note: Any spending above the minimum will be charged additionally. The minimum spend also covers entry for your group.

Can I stay for the night at The Mandrake?

Yes, you can stay for the night at our hotel. Please be aware that our rooms are subject to availability and may be limited.

For reservations, please contact us at sleep@themandrake.com and reference 'Halloween'.

Please note: Booking a room for 26th October automatically grants access to The Mandrake's Halloween event, so you will not need to purchase a separate ticket.

Will food and beverage be available on site for purchase?

Throughout the night, there will be bars available for drinks service. However, food will not be available except through our dinner package, which must be pre-ordered via ticketing. Please note that the dinner package is subject to availability and may be limited.
Please note: Due to art performances during dinner, the last entry for dinner is strictly at 20:00. Please review and respect this time to avoid disturbances. After purchasing a ticket, you will receive a confirmation email which we will need you to acknowledge.

What items are prohibited?
Outside food or beverages, illegal substances and weapons are strictly prohibited. Smoking is only allowed in designated areas.

Will there be cloakrooms available?

Yes.

Can I smoke or vape?

Smoking is permitted in The Courtyard and Jurema Terrace.

Can I take photos or record the experience?
Yes, you are welcome to take photos and record the experience. By attending the event, you consent to being photographed or filmed. If you prefer not to be filmed, please inform a staff member at the entrance. Photography and filming for personal use are allowed, but professional equipment (such as DSLRs and tripods) requires prior authorisation. Please be mindful of others' privacy and obtain their consent when capturing photos or videos.

What do I do if I have any questions about accessibility/special accommodations?
Please contact us via the email below to notify us of any special requirements. We are a wheelchair-friendly establishment and are happy to accommodate guests who need wheelchair access.

Further Enquiries & Questions

Please contact our Event Concierge at +44 (0)7383 314 579 via WhatsApp or email rsvp@themandrake.com.

Monday – Friday 9 am – 4 pm

WARNING!

SAFETY - Important Information
Please be aware that some of our performances may involve flashing/strobe lighting, which can affect individuals who are hypersensitive to it and may not be safe for those with epilepsy. For further details and additional information, please don't hesitate to contact us directly.